Return Policy
All of our products can be returned for an exchange or credit to your credit card . If you wish to exchange an item, simply return the piece or pieces to us within 30 days of your receipt of merchandise. Please enclose the original invoice with your securely packed item(s) and state the reason for your exchange. Ship returns to:
'Ohana Swimwear
ATTN: Returns
3735 Wagon Trail Rd.
Rexburg, ID 83440
All tags must be attached to the garments (NO exceptions). Items may only be exchanged once, and we will ship that exchange via Economy Service at no charge.
We will credit your credit card the full cost of the returned merchandise* (refunds exclude shipping costs). Absolutely No returns will be accepted for any reason if postmarked later than 30 calender days from your receipt of merchandise. All tags MUST still be attached to the garments. Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. Items returned in this condition will be refused and returned. In the unlikely event that the merchandise is damaged or defective at time of purchase, we will replace it at no charge (tags must still be attached). Swimsuits are delicate by nature and can be easily damaged through improper care or handling. We do not offer an extended warranty and will not accept returns for any reason once the tags have been removed. Although defects are very rare, we encourage you to inspect your swimsuits carefully at time of purchase prior to removing tags. Credits are generally issued within 60 days of our receipt of returned merchandise.
*A restocking fee of up to 15% will be charged on returns/refunds over $100. In instances where customer has placed multiple orders over a 60 day period, the accumulative total of those purchases shall be used to determine the restocking fee charged.
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